Customer Service

Contact Customer Service

We are here to help make your jewelry buying experience a serene and calm one. Please feel free to call one of our diamond professionals, who are ready to answer all of your questions. Let us be your "Jewelry Concierge".

Call us toll Free 1-888-500-GEMS (4367)
(*link to call for moble devices) or by Live Chat (*link this to chat window)

Free Next Day Shipping

UPS/FedEx Shipping is always free on all purchases from our web site within the continental United States.
Order by 3pm PST Monday through Thursday and we will ship it for next day delivery. Orders placed on Friday by 3pm PST will go out for delivery on Monday or the next business day. Orders placed on Friday after 3pm PST will ship out on Monday or the next business day. All orders placed over the weekend will ship out on Monday or the next business day. If you would like a special Saturday delivery there will be an extra fee charged.

30 Day Free Ring Resizing

If for any reason your ring does not fit properly we would be happy to resize it for you at no charge. Please call Customer Service to find out how to send the ring back to us.
Be sure to insure any package that is sent to us for any reason.

Return Policy

If for any reason within 30 days you need to return your purchase please call Customer Service at 1-888-500-4367. We will provide you with a return authorization code that must be written on the return shipping label.
The jewelry must be in original condition, with all documents and packaging returned including the original invoice (please keep a copy for your records). Please be sure to insure the package for the price of the jewelry.

100% Money Back Guarantee

We want you thrilled with your online purchase! If you are not happy please call our Customer Service department within 30 days of purchase and we will do everything we can to please you.

Free Jewelry Appraisal

We offer a free jewelry appraisal with new purchases of any jewelry over $1,000.00 that you can provide to your insurance company.

These terms and conditions only apply to the Padisgems.com website.