At Padis Jewelry, we offer complimentary 30 day returns on unworn jewelry pieces, so that you can make sure your purchase is just right. If for any reason you are not satisfied with your purchase, simply return it within 30 days for an exchange or full refund. For eligible orders, our return, exchange, and resize policy timelines begin when your purchase is available for shipment or pickup. We take pride that our jewelry is produced with exceptional standards.
Lab-Grown diamond jewelry is not included in our return policy, and all sales of lab-grown diamonds are final.
Padis Jewelry is proud to offer free return shipping on all ring, loose diamond, loose gemstone, and finished jewelry orders. We will provide the free FedEx return shipping label, so that your return process is seamless and easy.
The following orders are non returnable: jewelry containifng lab-grown diamonds (including loose lab grown diamonds), fine jewelry items that have been personalized (such as nameplates); rings that have been modified or resized; items that have previously been exchanged; layaway orders after 30 days from purchase; and custom designed and/or specially ordered jewelry. Alterations to orders currently in process void the complimentary resize, return and exchange policies.
To maintain the high quality of our pieces and keep our prices competitive, Padis Jewelry does not allow multiple pieces to be purchased for comparison. Comparison purchasing is purchasing multiple products with the intent of keeping one and returning the remainder. If an order is suspected as a comparison purchase, the items may not be eligible for our return policy.
HOW TO RETURN AN ORDER
1. Obtain the Return Shipping Authorization: Contact us to obtain a return shipping authorization and request your return shipping label. Write your return shipping authorization code on the outside of the package you are returning.
2. Packing your order: For all returns and exchanges, tags must be attached when applicable include and all original packaging and accompanying materials, including the packing slip and all diamond certificates (a $250 replacement fee per certificate will be charged otherwise). Your Padis Jewelry Cleaner is complimentary; please keep this as a token of our appreciation. For resizings, do not include original certificates and accompanying materials. For security reasons, do not write jewelry, diamonds or other related words anywhere on the package.
3. Shipment and Insurance: In order for the insurance to be valid with the use of your prepaid label, you must "double box" your shipment and follow these instructions. Enclose your item inside its original ring/jewelry box. For your convenience, we recommend using the original packaging from your order. Place the ring/jewelry box inside the medium box. Place the medium box inside the larger box. If you do not have the original packaging, please include the ring/jewelry box inside a small box and seal it. Place the small box inside a medium box. Affix the label to the outside of the larger box and drop it off at your nearest shipping location. Padis Jewelry is not responsible for packages dropped off in FedEx/UPS Drop Boxes or Non-FedEx staffed locations. Obtain a receipt to confirm that the item has been shipped - this receipt will act as proof of insurance.
4. If you decide to use a different shipping method: You can ship it back by any carrier. For your protection, please ship your item fully insured, signature required, and request a return receipt for confirmation that your shipment has reached Padis Jewelry. Padis Jewelry is not responsible for items lost or damaged while shipping.
After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Returns take approximately five business days to process upon receipt of the item. Refunds will be issued via the method of payment used in the original purchase, or by check if the original payment method was bank wire, cash or certain other payments requiring special processing. For all credit card refunds, please allow one monthly billing cycle in order for your credit to appear.
Return shipping authorizations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. If your return shipping authorization has expired, please contact us at 415-861-5388 to request another return shipping authorization. All requests for refunds must be in writing via email. Any returns showing signs of wear or those that have been engraved, personalized, altered, resized, or damaged in any way will not be accepted for return. Improperly packaged or uninsured items will be refused receipt.